Privacy Policy

Last updated: September 18, 2026

Shixi Chinese is operated by FLOW RESONAN MEDIA LIMITED (流韻共振(香港)傳媒有限公司). This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, create an account, enrol in a programme, or contact us.

1. Information we collect

We may collect:

- Your name, email address, phone number, and account details;

- Payment, purchase, and enrolment information;

- Course progress, attendance, quiz results, and learning activity;

- Messages and support requests you send to us;

- Technical information such as device, browser, IP address, and website usage data;

- Audio, video, chat messages, or profile information where you participate in a live class or recording.

2. How we use information

We use personal information to:

- Create and manage your account and enrolment;

- Deliver live classes, course materials, recordings, and student support;

- Process payments and prevent fraud;

- Send service messages, schedules, and important updates;

- Improve our programmes and website;

- Meet legal, accounting, and regulatory obligations;

- Send marketing communications where you have consented or where permitted by law.

3. How we share information

We may share information with service providers that help us operate our school, such as Teachable, payment processors, live-class platforms, email providers, cloud-storage providers, and professional advisers. We only share information where reasonably necessary to provide our services, comply with law, or protect our rights.

4. International transfers

Our service providers may process information in locations outside your country or region. Where required, we take reasonable steps to protect personal information during such transfers.

5. Data retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet legal obligations, and enforce our agreements.

6. Your choices and rights

Depending on applicable law, you may request access to, correction of, deletion of, or restriction of your personal information. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.

7. Security

We use reasonable administrative, technical, and organisational measures to protect personal information. However, no internet-based service can guarantee absolute security.

8. Children

Our services are not intended for children who are not legally able to enter into an agreement without parental or guardian consent. If you believe a child has provided personal information without appropriate consent, please contact us.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.

10. Contact

For privacy questions or requests, please contact:

[support email]

WhatsApp: [WhatsApp number]

Operator:

FLOW RESONAN MEDIA LIMITED

流韻共振(香港)傳媒有限公司

Business Registration Number: 81199634

UNIT 903, 9/F., CAMERON COMM CENTRE,

458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG