Refund Policy

Last updated: September 18, 2026

This Refund Policy applies to paid programmes offered by Shixi Chinese.

1. Refund request period

You may request a full refund within 7 calendar days of purchase, provided that you have not attended a live class, accessed a class recording, downloaded course materials, or otherwise received substantive programme content.

2. After programme access begins

Once you have attended a live class, accessed a recording, downloaded course materials, or received substantive programme content, the programme is considered to have started. Refunds will not normally be available after this point, except where required by applicable law.

3. Missed classes

Missing a live class does not automatically create a right to a refund. Where recordings are included in the programme, eligible students may request recording access during the applicable service period.

4. Schedule changes

If Shixi Chinese makes a material change to a programme that we cannot reasonably resolve, we will provide an appropriate remedy, which may include a replacement class, a credit, or a refund where appropriate.

5. How to request a refund

Please send your request from the email address used for enrolment to:

[support email]

Include your full name, enrolled programme, order email address, date of purchase, and reason for the request.

6. Processing

Approved refunds will be returned through the original payment method where possible. Processing time may vary depending on the payment provider or bank.

7. Consumer rights

Nothing in this policy limits any mandatory consumer rights that may apply under relevant law.